Amara Diallo, a delivery courier in Paris, accepted a delivery. She arrived at the restaurant, waited 12 minutes, but the restaurant couldn't fulfill the order. She contacted support while still at the pickup location to flag the issue, then cancelled the trip.
She's now following up with support 6 hours later asking about compensation.
Active account · No fraud signals · No prior CFR requests in the last 30 days
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✅ 1B.3 / RES-244 — Misc Pay added based on location
| Field | Value |
|---|---|
| Contact Type | Delivery Partner > Pickups and deliveries > Issue in completing an order |
| Status | Resolved |
| Action | Apply misc pay per EMEA market policy |
{
"driver": {
"name": "Amara Diallo",
"market": "EMEA",
"city": "Paris",
"driver_status": "Active",
"cfr_requests_30d": 0
},
"trip": {
"trip_id": "par-trip-2291",
"trip_type": "standard_delivery",
"trip_status": "cancelled",
"hours_since_trip": 6,
"within_review_window": true,
"pickup": {
"restaurant_name": "Brasserie du Marais",
"wait_time_mins": 12,
"wait_time_threshold_mins": 5
}
},
"cancellation": {
"cancellation_reason": "dp_cancelled_at_pickup",
"cancellation_initiated_by": "delivery_partner",
"cancellation_reason_detail": "restaurant_unable_to_fulfill",
"wait_time_before_cancel_mins": 12,
"courier_at_pickup_at_cancel": true,
"live_contact_at_cancel": true
},
"cfr_eligibility": {
"cfr_eligible": true,
"cfr_type": "cancellation_compensation"
}
}
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